Frequently Asked Questions

What are your registration details?
Ofsted are our governing body and our registration number is EY470602

What do I need to provide for my child’s day at Nursery?
Change of clothing (including underwear), nappies and wipes, nappy cream, bottle or sachets of calpol, pair of slippers, sun hat, wellies, woolly hat, scarf, coat (weather dependent)

What about sun lotion?
We offer Nursery sun lotion, which is a factor 50 plus, sensitive skin waterproof brand. We offer this at £1 per year. Alternatively you could provide your own which staff will apply before outside play.

Do you accept childcare vouchers?
We accept all forms of vouchers but we may need to register with new ones. You may need some information from us to set these up, such as Ofsted registration numbers.

What if I need someone else to collect my child?
This is not a problem although please inform us as soon as possible. A password system will be set up if we have not met the person before.

How will I know and find out how my child is getting on?
The child’s key person will keep an up to date record on your child’s progress they will share this information with you regularly using our online blossom system, we will hold regular parent evenings to discuss child’s progress. At the end of each session staff members will talk you through your child’s day sharing vital information such as what your child has eaten, if they have had a sleep, drinks etc…

What happens if I collect my child late?
We understand this can happen as some things are out of our control such as traffic or appointments running over. We ask for you to let us know if this is going to happen as soon as you are aware. It is not a problem once or twice but if this becomes regular you will be charged for any extra hours at our normal hourly rate.

Nursery meals?
We have breakfast up until 9:00 am, which is a mixture of cereals and either toast or fruit to follow. We then have snack at 10:15 am, which is either fruit, breadsticks and raisins or salad sticks. Our lunch is usually around midday which is a hot meal provided by a local caterer. We then have tea at around 3:15 pm this is usually a cold meal e.g. sandwiches, crackers, ploughman’s etc. Copies of full menus are available.

Do we accept funding?
We accept two and three year old funding. We ask for proof of eligibility for two year olds. All three year olds will gain funding automatically. We will print a form off each term and ask you to complete and return it to us.

Where do your meals come from?
Our lunch comes from cupcakes catering ( We hire a full time Kitchen C0-ordinator who is qualified at food hygiene level 2 who prepares all other meals.

What are your opening hours?
We open from 7:30 am until 6:00 pm.  Our morning session runs from 7:30 am until 12:30 pm and our afternoon session runs from 1:00 pm until 6:00 pm

What age ranges do you cover?
We take children from 3 months old up until they are 8 years old.

My child was sick during the night but seems fine this morning. Can they still come to nursery today?
No unfortunately at nursery we have a strict policy on exclusion periods. For sickness and diarrhoea children must be away from nursery for 48 hours after last symptom.

Can I supply food for my child?
Yes we are very flexible with meals and you can choose to supply your own meals, have our meals or any mixture of both options.

What is EYFS?
E.Y.F.S. stands for Early Years Foundation Stage. The EYFS is a curriculum set up by the Government that states how we as early years practitioners do things. The EYFS is split into 7 areas in total.

3 prime areas: Communication, Personal social and emotional, Physical
And 4 specific areas: Maths, Understanding the world, Literacy, Expressive art and design

Within these areas we must ensure children are making progress in each area.

My child is starting potty training. Can you help with this?
Yes we strive to help in all areas of your child’s development we take this at your child’s pace. We follow your routine from home as close as possible and keep you in touch at every step. We use sticker/ reward charts to help in this area.

What is a ‘key person’?
A key person is a member of staff within your child’s room who your child best associates with. This member of staff will be chosen by your child; the key person will write observations and monitor your child’s development. The key person will change throughout the child’s transition through nursery this is to ensure the key person is always within the room to best settle the child within each area.

We are going on holiday. Do I need to let Nursery know?
Please let us know as soon as you can about your holiday dates. This helps us organize our staff, which in turn lets us keep to our ratios.

Can my child attend Nursery during school holidays?
Yes we are open all year round, however we do close for the 8 bank holidays throughout the year. If you only pay for term time only you do not attend throughout the holidays, however if we have space you can come in there will just be an extra session charge in accordance with our new prices.

What if my child is ill whilst they are at Nursery?
If your child is ill, we will give you a call to notify you if this is required (for things such as colds or sniffles this may not be needed) we can administer calpol, piriton, nappy creams and teething gel we will just call for verbal confirmation or a medicine form could be filled in upon drop off to give us permission. We will keep you up to date with any changes during the day of your child’s condition and may suggest an early collection with a possible doctors appointment.

Will my child be able to have a daytime sleep?
Children stick to their home routines. We have different sleep areas within each area of nursery depending on the children’s needs. We always assist in helping your child to take sleep and rest as and when needed. Each child is provided with their own sheet and blanket which is washed on a weekly basis. Parrots tend not to have a sleep but if required they can join the Dolphins after lunch.

Can you administer medication?
We can administer any medication that is prescribed by a Doctor. We also can administer Calpol or Piriton without prescription but will require permission from parents or carers. We use health care plans for re-occurring medicines such as inhalers. All staff are first aid trained and also drug administration trained. Only level 3 qualified staff are able to administer medication.

What if my child has an accident at nursery?
Accidents do happen at nursery but of course we try our best to prevent them. If your child has an accident we will let you know upon collection or beforehand depending on the severity of the accident.  We will fill in an accident form to outline the incident (causes, treatments, outcomes etc). We will provide any first aid needed (all staff members are first aid trained). For any bigger incidents that we cannot deal with we will consult professional advice through 999 or 101. We will keep you up to date throughout this process by call, text or face to face. We fill out paperwork to log all accidents this in turn helps us avoid accidents in the future.

My child will soon be moving from the babies room (Starfish) to the next stage (Octopus). How do you help prepare them for the move?
We ensure that an adult with whom your child has a good relationship with who knows their routine is with the child throughout the transition. We ensure staff working in the new room know your child and their routine. We keep parents and carers up to date with potential changes timescales etc.

Will my child get to play outside?
We play outside at least once every day throughout all ages of the nursery. The only time we will not is if weather is terrible all day and we feel the children are not going to gain anything positive from the experience. Children over 2 will be out more often and children within the parrots room will be out every day at some point throughout the day. We use the outside area for many different activities including bikes, scooters, team games, role play, sand pit, physical challenges, free play, water play. Outside is an extension to our provision and still offers lots of learning experiences.

Do you have qualified first aiders?
All members of our team hold a valid paediatric first aid certificate. Five members of our team hold first aid at work so can deal with adults. Only level 3 qualified members of staff administer first aid however other staff may assist or provide initial first aid until a level 3 can take over.

What childcare qualifications do your staff have?
We have a mixture of staff qualifications.  Our Manager holds a Degree with Honours in Early Years, our Support Manager holds 3 level 3 qualifications including Playwork, Early Years and Management and is working towards a level 4 in Early Years.  Our Senior Practitioner holds 2 level 3 qualifications one in Early Years and one in Management.  A further 9 members of staff hold level 3s in Early Years. We also have 3 members of staff who are level 2 qualified and 3 staff working towards a level 3 qualification.  There are 2 members of staff with no formal childcare qualifications. All members of staff have Safeguarding Training, Food Hygiene training and a mixture of age specific courses to help them in the day to day care of children.

Are all staff DBS checked? (previously CRB)
Yes all members of staff full time, part time, volunteers, students hold a current DBS check that is carried out prior to the member of staff starting with us. Staff members also sign up to the update service which keeps this check up to date at all times and this allows us to check each member of staff’s DBS check to ensure no new information is received (cautions or arrests). Any people visiting nursery to deliver extra curricular activities, such as Little Giggles and Mini Kickers, also have to have a DBS check.

How do I pay for childcare?
You can pay for your childcare in many ways including cash, cheque, BACS, vouchers, standing order. We invoice you prior to the month so invoices go out towards the end of the month ready for the following month to be paid by the first of each month. Funding for those eligible (2 year old and 3+ years) will be taken off within the invoice so you can see how this works.

What do I need to do if I want to withdraw my child from nursery?
If leaving due to unhappiness within the setting we urge you to talk to us about any issues as we strive to solve most issues swiftly. However we understand that changes sometimes must be made when wishing to leave we ask for one months notice which helps us organize staff.

What is a learning journey?
The learning journey is an online profile which showcases your child’s achievements, next steps and general fun things that we have achieved. This will contain photographs, observations, links to our curriculum and goals that we set to work on with the children. This will also include home link observations where parents and carers can add observations and pictures from home life which will help us at nursery for individual planning. Alongside the learning journey we also fill in a profile which highlights children’s progression, this will go to school with each child to ensure school knows a brief background of each child to help school continue where we leave.

My child is new at KLT’s. What processes are in place to help my child settle in?
We understand that leaving your child is one of the hardest things to do. We work very closely with you to ensure we know your child as well as possible ready for this big day. We have many strategies that we use to help including our key person system whereby one of our staff will tke the lead in your child’s care and build a strong relationship with them to help with transitions into nursery. We also work to your timescale so do not encourage anything to move faster than you are ready for (if you do not feel comfortable with any of the steps do not hesitate to let us know and we can have a re think). We use the CCTV to view the children (when leaving your child you could go to the office to view how the children are coping without you in the room). We pride ourselves in being very adaptable to any situation so we will try new strategies to help children settle and get to love nursery as quickly as possible.

Can I collect my child from nursery early?
Yes no problem you may collect your child whenever you wish, however if appropriate it may be best to let us know of early collections in order to prepare the child as some children don’t always enjoy changes in routine. This may also change routines for us e.g. sleeping routine or feeding routines.

My child has allergies. Will they be safe at nursery?
Nursery should be informed of any allergies so contingency plans can be made to keep these allergens away from the child. We strive to ensure that every child is safe while at nursery so we will prepare separate snacks and meals keeping in with the child’s diet. We order our lunches through an outside caterer (cupcakes caterers), the caterers are very good at supplying alternate meal solutions. We are adaptable to most situations so just let us know and we can adapt to your child’s needs.

What should I do if I’m unhappy with some aspect of my child’s care?
Please come and talk to us. The management team are very approachable, just request a time and we will set aside some time to talk through any issues you may have. We like to sort out problems before they grow into bigger problems so will be happy to talk about any issues big or small. You and your child’s happiness is our overall goal so we strive to achieve this as best we can.

My child has a favorite teddy bear / comforter. Can this be brought into nursery?
Comforters can be brought to nursery as this will help a child through any difficult transitions, however as you can imagine a busy childcare setting things can go missing. We will try our hardest to keep this comforter safe and will take time to put this safe when the child is not using it but things of great expense or of a sentimental value should be kept at home just in case.

I’m considering sending my child to KLT’s. Can I come and take a look around?
Absolutely, we welcome people to come and see us and we can arrange a suitable time for you, be it early on in the day or later on in the afternoon. Due to safeguarding issues we need to know who is on the premises at all times and we must ensure that visitors are always fully supervised so we ask you to call or email us before hand to book a time. You can ask as many questions as you like when you pay us a visit and bring someone along to support you during your stay. You are very welcome to pay us a second visit and even a third if needed!

Will my child be taken out anywhere? e.g. park, library, day trips
Occasionally we may take the children for a walk to look at the church, have a run in the local field, visit the police station, look at the traffic lights etc, if this happens the children and staff wear yellow high vis jackets, take a first aid kit and a bag of supplies. We do not tend to leave the premises very often and parents and carers can opt out of this happening if preferred.

What does my child need to wear for nursery?
Whilst at nursery your child needs to be comfortable.  You may like to send your child’s slippers for them to wear during their time at nursery.  All of the staff wear slippers within the rooms and shoes are not allowed within the under 2’s rooms. Aprons will be used for messy activities however we still advise against the children wearing their best clothes for nursery.  Bibs will be provided and used within the under 2’s unit as well as flannels for after messy activities. Although we have a small range of spare wellies ideally you will send your child with their own wellies and waterproof clothing for use during the winter months so they can enjoy puddle jumping and playing in the snow. During the summer you can opt to use nursery sun cream for £1 a year. You can also purchase a nursery uniform for your child; a polo shirt is £9.50 and a sweatshirt is £11.50 (please ask staff for more details and to try on our testers) A uniform order form can be downloaded from the website.

Are there any nursery rules for the children?
At nursery within Dolphins and Parrots the children are encouraged to follow our 6 KLT rules, these are:

  • We have kind hands and feet
  • We share and take turns
  • We use indoor feet (walking feet)
  • We use indoor voices
  • We have listening ears
  • We use kind words

We use these rules to help the children understand boundaries at nursery these enforce life lessons which will hopefully improve the child’s transitions through school life.

Are there any rules for parents & carers?
There are a few rules that we ask parents and carers to abide to these are in the interest of safeguarding and keeping the children safe. One thing we ask is that you do not let anybody onto the premises this may happen when you are exiting the nursery we ask that you apologies and ask people waiting to ring the bell or alternatively get a member of staff to come and see the person at the front door. Another thing we ask is that you do not use your mobile phone whilst on the premises there are areas within the nursery that you may go to if you need to answer a call such as the office or the kitchen (areas where no children are).

How do you recruit your staff?
We advertise for staff using websites such as the early years website but usually get most interest through social media and word of mouth. Fortunately our staff turn over is very low so we do not need to advertise regularly. For apprentices we use our training provider to place job opportunities on their website. Once we have applicants our recruitment process has five stages. First stage is to ask for application forms and CVs we shortlist these and invite successful applicants to a formal interview with two members of the management team. Successful applicants then move onto stage three where a panel interview takes place consisting of four members of the management team this interview is a little more formal due to ensuring we know the applicants motivations. The third and fourth stages can be carried out either way dependent on the candidate confidence. The third stage is a parent interview where we put the applicant in front of two or three of our current parents who ask a few of our questions and a few of their own. This stage helps the parents get a feel for applicants and ask many different questions that we ask. The fourth stage is a trial where applicants come into the setting and work along side staff with the children across all areas of the nursery. Our staff that have been through this process speak about how the different interviews and trial helped in their integration into the nursery. Once a decision is made staff take part in a full day induction and carry out a full DBS check before they start.

Do you allow students?
Yes we have a few students working with us at different stages through their careers all students carry out a full induction in which we outline what they are allowed and not allowed to do. Within this we talk through our student policy which is available in our policy section. Students are never left alone with the children and also are not allowed to carry out other tasks such as medication or toileting. We see the education of new practitioners as vitally important so enjoy having students and giving them positive role models to learn from.